FAQ

Check out our Frequently Asked Questions below. If you still need help please contact us.

Shipping

How long will it take for my journal to ship?

Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and then shipped. You will receive a tracking number once your order is on its way.

Do you offer international shipping?

Yes, we do ship internationally. Shipping times for international orders may vary due to customs and location.

What shipping methods do you offer?

We offer standard and expedited shipping options. Standard UK shipping generally takes 3-4 working days, while expedited UK shipping delivers within 1-2 working days.

International shipping generally takes 7-10 working days.

How do I track my order?

Answer here

Returns

What is your return policy?

We have a 30 day return policy. If you're not satisfied with your purchase, please contact us within this period for a return or exchange.

Are there any items that are non-returnable?

Some personalized or digital items may not be eligible for returns. Please check our return policy for specific details.

How do I initiate a return or exchange?

To initiate a return or exchange, please reach out to our customer service team at hello@noteandink.uk. They will guide you through the process.

General

My order shows as delivered, but I haven't received it. What should I do?

First, check with neighbour's or your local post office. If you're unable to locate the package, please contact us immediately. We'll work to resolve the issue.

Can I change the delivery address after placing my order?

We try to process orders quickly, but if your order hasn't been shipped yet, we can update the delivery address. Contact our customer service team as soon as possible to make the necessary changes.

Do you provide tracking information for orders?

Yes, once your order is shipped, you will receive an email with tracking information. You can use this to track your package's delivery status.

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